Refund policy
Last Updated: September 23, 2026
At Elarunes, we accept returns for eligible defective and non-defective jewelry products. We also accept eligible exchanges, subject to product availability and the conditions below.
### Return Policy Summary
- Return window: 30 days after delivery
- Defective products: Accepted
- Non-defective products: Accepted
- Exchanges: Accepted
- Product condition: New and unused
- Return method: By mail
- Return-label cost: Customer's responsibility
- Restocking fee: $0
- Refund processing time: Within 10 business days after approval
### Return Eligibility
To qualify for a return:
- The return request must be made within 30 days after delivery.
- The jewelry must be new, unworn, unused, and in its original condition.
- The product should include its original packaging, parts, accessories, and proof of purchase when applicable.
- The product must not be damaged, altered, or misused by the customer.
Defective products are eligible for return. If you receive a defective item, please stop using it and contact us promptly.
### How to Request a Return
Before mailing a product, contact us at support@elarunes.com and provide:
- Your name
- Order number
- Reason for the return
- Photos of the product and packaging if the item is defective, damaged, or incorrect
We will review your request and provide return instructions.
Returns sent without prior approval may not be accepted.
### Return Method and Shipping Label
Returns are accepted by mail only.
The customer is responsible for obtaining and paying for the return shipping label for eligible returns, including defective and non-defective products, except where applicable law requires otherwise.
We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
### Return Address
After your return has been approved, follow the mailing instructions provided by our customer support team.
Business Address:
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
Do not mail a return before contacting us and receiving return instructions.
### Exchanges
We accept eligible exchanges within 30 days after delivery.
The product must meet the return conditions described in this policy.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another available option or issue an eligible refund.
### Restocking Fee
We do not charge a restocking fee for eligible returns.
### Refunds
After we receive and inspect your returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after approval.
Your bank or payment provider may require additional time to display the refund in your account.
### Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within the 30-day return window.
Please provide:
- Your order number
- Clear photos of the jewelry
- Photos of the original packaging
- Photos of the shipping label when applicable
- A brief description of the issue
We will review the issue and provide the appropriate return, exchange, replacement, or refund instructions.
### Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation requests, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.
### Original Shipping Charges
Original shipping charges are generally non-refundable.
If an order was affected by an error on our part, please contact our customer support team so we can review the situation.
### Contact Us
For return, exchange, or refund questions, contact:
Email: support@elarunes.com
Phone: +1 (330) 520-2827
Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM EST
Saturday & Sunday: Closed
Business Address
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
### About Elarunes
Elarunes offers a curated selection of jewelry designed for everyday style, meaningful moments, special occasions, and thoughtful gifting.
Our collection includes necklaces, bracelets, rings, and jewelry sets selected for a variety of personal styles and occasions.
Thank you for choosing Elarunes.