Shipping policy
Last Updated: September 23, 2026
Thank you for shopping with Elarunes. We currently deliver orders primarily within the United States.
### Order Processing
- Order cutoff time: 5:00 PM Eastern Time
- Handling time: 1–3 business days
- Processing days: Monday through Friday
Orders placed after 5:00 PM Eastern Time, on weekends, or on public holidays will generally be processed on the next business day.
### Shipping Information: Standard Shipping
- Shipping time: 7–12 business days
- Shipping cost: $4.99 USA Any Location
- Total delivery time: 8–15 business days
- Order processing: 1–3 business days
*Total estimated delivery time includes 1–3 business days of order processing.
The available shipping method, shipping cost, and estimated delivery time will be displayed at checkout before you complete your purchase.
Shipping availability and costs may vary depending on the shipping destination and available carrier services.
### Order Tracking
After your order ships, we will send a shipping confirmation email with available tracking information.
Please allow approximately 24–48 hours for tracking information to become active or for the first tracking updates to appear.
You can also use our Track Order page when tracking information is available.
### Delivery Delays
Delivery times are estimates and are not guaranteed.
Delays may occur due to circumstances outside our control, including:
- Severe weather
- Public holidays
- Carrier delays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances affecting carrier operations
If your order appears to be significantly delayed, please contact us with your order number and tracking information so we can review the shipment status.
### Shipping Address
Please provide a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us immediately at support@elarunes.com.
We will do our best to assist with address changes before your order is processed or shipped. However, we cannot guarantee address changes after an order has been processed or shipped.
Additional shipping charges may apply if a package needs to be reshipped because of an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempts.
### Lost, Damaged, or Missing Orders
If your order is lost, damaged, or marked as delivered but cannot be found, contact us within 7 days after the estimated delivery date.
For damaged packages or products, please provide clear photos of the product, packaging, and shipping label along with your order number.
We will review the issue and provide an appropriate solution when applicable.
Do not send any product back to our business address unless our customer support team provides return instructions.
### Delivery Address and Package Delivery
Customers are responsible for providing a correct and complete delivery address.
If tracking information shows that a package has been delivered, please check your delivery location, mailbox, household, building management, or other applicable delivery areas before contacting the carrier or our support team.
If you are still unable to locate the package, contact us with your order number and tracking information.
### International Shipping
Elarunes currently focuses on shipping within the United States.
If international shipping becomes available, applicable shipping destinations, methods, costs, and estimated delivery times will be displayed at checkout.
### Contact Us
For shipping or delivery questions, contact:
Email:
support@elarunes.com
Phone:
+1 (330) 520-2827
Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM EST
Saturday & Sunday: Closed